Use Case

Private RAG Knowledge Assistants for Internal Documents

I-360 designs private and on-premise RAG assistants that help authorized teams search approved policies, manuals, support notes, and operational documents with visible sources.

A governed knowledge layer for internal teams

This service is for organizations whose staff lose time searching controlled documents or receive inconsistent answers. The solution retrieves relevant approved passages before composing an answer, displays citations, respects document boundaries, and admits when the available knowledge cannot answer reliably.

Practical scope

  • Document ingestion and indexing
  • Permission-aware knowledge access
  • Source-grounded answers
  • Human review for sensitive workflows
  • Cloud, private-network, or on-premise deployment planning
  • Evaluation questions, feedback workflows, and knowledge-version controls

Implementation approach

Knowledge-assistant discovery organizes document ownership, approval status, versions, permissions, question types, retrieval expectations, and handoff behavior before the chat experience is configured.

Safeguards

Controls should prevent retrieval from retired or unauthorized content, show sources, apply confidence thresholds, preserve a clear no-answer response, collect bounded feedback, and protect session context.

Related services and proof

Explore Wisdom 360 private knowledge assistance, RAG application development, and our guidance on security and responsible AI.

Best next step

Bring approved documents, owners and versions, user groups, common and unsupported questions, correction procedures, citation expectations, and the process for keeping knowledge current.

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