Key points
The right choice depends on process fit, integration limits, ownership, recurring cost, implementation risk, and whether the workflow creates enough business value to justify purpose-built behavior.
- Off-the-shelf tools are faster when the process is standard
- Custom software fits when workflows, integrations, and reporting are specific
- Hybrid approaches can reduce risk
How i-360 applies this thinking
The decision should compare workflow fit, configuration limits, integration access, data ownership, recurring license cost, implementation risk, support, and the value of owning purpose-built behavior.
Next step
Document the requirements a packaged product cannot meet, the workarounds currently used, available vendor interfaces, expected growth, and the cost of maintaining either choice.
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