Use Case
This service turns approved company information into a support experience with grounded answers, clear source boundaries, useful escalation paths, and measurable visitor interactions.
Chatbot planning separates informational questions, lead capture, support handoff, and account-specific requests. Approved knowledge sources and escalation routes are defined before response behavior is designed.
Business chat safeguards include source-grounded answers, a clear no-answer response, limited collection of personal data, anonymous feedback, and handoff when the assistant cannot answer reliably.
Bring representative customer questions, approved answers, product or service documents, escalation contacts, and the fields needed for a useful inquiry handoff.
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